Trust and Safety

Every booking is backed
by platform protections.

APCHR is built so that buyers can book with confidence and creatives can work without worry. Here's exactly how we protect both sides.

For Buyers

Your booking is protected end to end.

These protections are included in every booking on APCHR; no premium tier required.

Escrow payment protection

Your payment is held securely until you approve your deliverables. Funds are never released to the creative until you confirm the work meets the agreed scope.

Auto-generated contracts

Every booking generates a digital contract that defines scope, deliverables, revision rounds, and usage rights. Both parties sign before any work begins.

Verified Deal Scores

Every creative profile shows a multi-factor Deal Score based on price vs. local market rates, booking volume, and verified client ratings; so you know what you're paying for before you pay.

Revision policy enforcement

Revision rounds are defined upfront in every package. If a creative doesn't deliver within the agreed scope, APCHR's dispute resolution team steps in.

License certificate with every delivery

Every completed booking includes a usage license certificate attached to your delivery. Know exactly what you can and cannot do with your files.

In-platform communication

All project communication happens inside APCHR. This creates a documented record of every agreement, change request, and approval; protecting both parties.

For Buyers

Every creative meets our standards.

Not every creative who applies to APCHR appears in search results. Profiles are reviewed before going live, and ongoing performance is tracked and visible to buyers.

  • Profile verification before appearing in search results
  • Response time commitments displayed on every profile
  • Booking history and completion rate tracked and visible
  • Verified reviews weighted by recency and booking volume
  • Portfolio images reviewed for quality and authenticity
  • Deal Score updated in real time as new data comes in
  • Repeat dispute flags result in account review
  • Specialty certifications and module unlocks are verified

What we don't tolerate

  • Fake reviews or review manipulation
  • Misrepresented portfolio work
  • Off-platform payment requests
  • Scope creep without contract amendment
  • Failure to deliver within agreed timeline
  • Harassment or unprofessional conduct
  • Unauthorized sublicensing of client work
Dispute Resolution

If something goes wrong, we step in.

A clear four-step process ensures every dispute is handled fairly and promptly.

01

Contact your creative

Most issues are resolved directly. Use APCHR messaging to communicate the concern; the documented thread protects both sides.

02

Open a dispute

If direct resolution fails, open a formal dispute from your project dashboard. APCHR's team is notified immediately.

03

Review and mediation

Our team reviews the contract, communication history, and deliverables. Both parties are given the opportunity to submit their case.

04

Resolution

APCHR issues a binding resolution; either releasing funds to the creative, issuing a partial or full refund, or requiring additional deliverables.

Book with confidence.

Every APCHR booking is backed by escrow payments, auto-contracts, and our dispute resolution team.